Cancellation Policy

I strive to provide a personalized, positive experience to all clients. When you book your appointment, the time is reserved exclusively for you. Should you need to cancel or reschedule your appointment, I ask that all clients: Cancel or reschedule your appointment at least 24 hours in advance so that your esthetician may have the opportunity to reschedule another client.

** If you are sick, feeling unwell, have symptoms of COVID, waiting on COVID test results PLEASE RESCHEDULE or book at least 2 weeks out.**

Skin Therapy prides itself on high-quality service, which includes on-time appointments and providing efficient, one-on-one sessions and sanitation after EVERY client leaves the room. Timing is everything: you don’t want to infringe upon another client's appointment.

• Cancellations & reschedules that occur on the day of your appointment (or less than 24 hours to your appointment) will be charged a fee of 50% of the service(s) scheduled.

• Clients that fail to show or miss the appointment will be charged a “No Show” fee, which is 100% of the original cost of the scheduled service(s).

  • Non-membership Clients: A card on file is necessary to book your first treatment. You will not be charged unless there is a Cancellation within 24 hrs of booking or a no-show.

  • Late Arrivals- I understand that local and freeway traffic can get busy, the parking lot can get hectic, and life can happen. However, please know that if you arrive 5 minutes or later to please contact the Suite. I will do my best to accommodate your appointment. However, you may be asked to reschedule and charged a fee of 50% if there is not enough time.

• Cancellation and “No Show” fees will be charged to the credit card on file. Once this charge is completed, you may then schedule a new appointment at Skin Therapy. If the card declines, a hold will be put on your profile in our system.

• In the rare circumstance that clients have a history with 2 “no shows”, they will no longer be able to book appointments at Skin Therapy.

  • ALL PAST FEES must be paid before booking a new appointment.

  • By having a card on file and reading and understanding the policy, you are giving Skin Therapy permission to charge your card in the event of a late, cancellation, and/or a no-show.

Thank you for your understanding. I appreciate your business and time and trust you respect mine.